Add your products, prices, promotions and FAQs once. The AI replies only from that — each company's knowledge is isolated, never mixed.
AI Agent
An AI assistant that serves your customers 24/7
Let an AI assistant answer customers from your shop's knowledge only — in the unified inbox and as a chat widget on your website. Customers never wait, even after hours.
Start 14-day free trialWhat it does
An AI assistant that works for your shop — 24/7
It answers customers from your knowledge only. No made-up prices, stock or promises — when it doesn't know, it offers to have your team follow up.
When customers message on LINE, Facebook or Instagram, the AI can reply instantly from your knowledge — day or night.
Embed a chat button on your own site with one line of code. Customers get answers 24/7 while they browse.
Prefer a human touch? Staff click “AI draft”, review, then send — speed without losing control.
Strict guardrails: the AI must not fabricate price, stock, tracking or terms. If unknown, it asks to connect your team.
Set the tone — friendly, formal or playful — so the AI matches your brand voice.
Real screen
Set it up yourself in the dashboard
The real “AI assistant” screen in the NEXWEST app — no demo, real service.
How it works
Set up once, let AI handle the repetitive work
- Add knowledge
Products, prices, policies and FAQs. - Turn on auto-reply
Or keep “AI draft” for staff to review. - Embed the widget
Paste one line on your website. - Stay in control
Review chats anytime; the AI never acts beyond your knowledge.
Included in your plan
The AI assistant is part of your NEXWEST .app plan
Configure it in the dashboard under “AI assistant”, available to paid workspaces.
Service scope
The AI assistant is software that drafts and sends replies based only on the knowledge you provide. It does not hold customer funds, is not a payment intermediary, and does not give regulated financial, legal or tax advice. You remain responsible for the knowledge you publish and for reviewing conversations.